Famous Players

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Reviews of Famous Players

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  Marjolyn Caton Added 2017-08-14

  ★ ☆ ☆ ☆ ☆
  I was extremely disappointed with the manager Jordan today at this theatre as we drove in from Selkirk to see Logan with my daughter. When we purchased the tickets there was a warning that popped up saying children under 18 need to be accompanied by an adult. Since BOTH her parents were with her we felt comfortable purchasing tickets. At the ticket booth we were grilled by the manager and then refused entry into the movie as she thought in her opinion that our daughter was under 14!
  We then had to wait 15 min in the concession line for a refund and to top it off we got an employee in training that didn't know how to refund Scene points. I questioned the manager further to ask where this was posted and after three times up and down the stairs she finally accompanied me to the kiosk where she insisted it was posted and it wasn't even posted!! She then had to go in the office and under the counter pulled out a pamphlet that erroneously states that the movie is not suitable for persons under 14. Nowhere does it say ENTRY WOULD BE DENIED.
  I can understand if was younger children who weren't accompanied by an adult but she had not one but both of her parents present with her.
  This manager made no attempt at an apology and did a very poor job of explaining a rule that she was enforcing.
  We will never return to this theatre!!

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