RBC Royal Bank

Reviews of RBC Royal Bank

•  

  yell rank Added 2017-10-07

  ★ ☆ ☆ ☆ ☆
  I'm not sure when apathy and apologies became more important to RBC than ensuring the excellent customer service I'd always experienced before, but after 33 years, I finally made the decision to leave and take all my business to CIBC. Not only did I give RBC a chance to explain themselves and to improve, but I even contacted several of the top executives to let them know why such a longtime customer would be leaving. Although the apologies and excuses were swift and comprehensive, the actions of the one (yes, just one) individual who contacted me did not change at all. I am incredibly disappointed in RBC and will leave them with a piece of advice my father gave me, something he'd learned from running a very successful business for 50+ years, something I've applied in my teaching career of almost 35 years: "As long as a client will speak to me and is willing to take my call, I know I haven't lost that client yet." Imagine finding out a client is leaving your bank after 33 years; would one of your first statements be, "I know you're leaving us to go to CIBC, so I won't say anything to stop you..."? If I could give zero (0) stars, I would.

Add review

About maps.rbcroyalbank.com

Branch and ATM Locator - RBC Royal Bank
RBC has the largest branch and ATM network across Canada . Use our locator tool to find the RBC branch or ATM nearest you.
rbc branch atm locator, rbc atm bank locations, rbc royal bank, canada